At Wonder Toy Shop, we want every Disney treasure you receive to spark as much joy as Cinderella’s castle at sunrise. But if something isn’t quite right with your order, our fairy godmothers are here to make it right!
🧚♀️ Our Return & Exchange Promise
We accept returns and exchanges within 15 days of delivery for most items in their original condition (unopened packaging with all tags attached). Your happiness is more precious to us than all the pixie dust in Neverland!
🏰 How to Initiate a Return or Exchange
Follow these simple steps to begin your return or exchange journey:
- Contact our Customer Service Elves within 15 days of delivery at [email protected] with your order number and details about the item you wish to return or exchange.
- Wait for our response – we’ll send you a Return Authorization Number (your golden ticket!) and instructions within 2 business days.
- Package your item securely in its original packaging with all accessories.
- Ship your return to our enchanted warehouse (address provided in our email). We recommend using a trackable shipping method.
📜 Return Request Template
Use this magical template to contact us about your return or exchange:
Subject: Return/Exchange Request for Order #[Your Order Number]
Dear Wonder Toy Shop Elves,
I would like to request a [return/exchange] for my order #[Your Order Number].
Item Name: [Product Name]
Reason for Return/Exchange: [Please describe]
Preferred Resolution: [Refund/Exchange for specific item]
Thank you for your help in making this right!
Best wishes,
[Your Name]
[Your Email Address]
💰 Refund Information
Once we receive and inspect your returned item:
- Refund Processing: 3-5 business days after we receive your return
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error
Note: It may take additional time for your bank or credit card company to process and post the refund.
🚚 Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we can’t guarantee we’ll receive your returned item otherwise.
🧸 Special Considerations
To keep the magic alive for all our customers, we cannot accept returns or exchanges for:
- Plush Dolls & Duffy the Disney Bear (for hygiene reasons)
- Opened Playsets (Monorail Playsets, Train Playsets, Plastic Figurine Playsets)
- Personalized or Custom Items
- Items damaged after delivery (please contact the shipping carrier to file a claim)
❓ Frequently Asked Questions
Q: What if I receive a damaged or incorrect item?
A: Contact us immediately at [email protected] with photos of the issue. We’ll send a replacement as quickly as Tinker Bell can fly!
Q: Can I exchange an item for a different one?
A: Absolutely! Just let us know in your return request what you’d like instead. If there’s a price difference, we’ll either refund the difference or invoice you for the additional amount.
Q: What if I’m returning an international order?
A: The process is the same, but please note that original shipping costs and any import duties/taxes are non-refundable.