Welcome to Wonder Toy Shop’s delivery information page! We’re delighted you’ve chosen us to bring Disney magic into your home, and we want to make sure your special treasures arrive safely and promptly. Below you’ll find everything you need to know about our shipping policies, timelines, and options.
✨ Quick Delivery Overview: We process orders in 1-2 business days. Standard shipping arrives in 10-15 days ($12.95 via DHL/FedEx), while free shipping takes 15-25 days (via EMS for orders over $50). We ship worldwide (excluding some remote areas).
Our Shipping Promise
At Wonder Toy Shop, we understand that waiting for your Disney treasures can feel like forever when you’re excited! That’s why our team of magical elves in Fresno, California works tirelessly to:
- Process all orders within 1-2 business days (excluding weekends and holidays)
- Carefully package each item with the same love we’d use for our own collections
- Provide reliable tracking information so you can follow your package’s journey
- Offer multiple shipping options to suit different needs and budgets
Shipping Options
⚡ Standard Shipping – $12.95
Our most popular option for those who want their Disney magic a little faster!
- Carrier: DHL or FedEx (we’ll choose the best option for your location)
- Delivery Time: 10-15 business days after shipping
- Includes full tracking and insurance
- Available for all order values
🎁 Free Shipping
Perfect for patient collectors and those making larger purchases!
- Carrier: EMS (Economy Mail Service)
- Delivery Time: 15-25 business days after shipping
- Available for orders of $50 or more
- Includes basic tracking (may vary by destination)
Note: Free shipping may not be available for some remote locations. If this applies to your order, we’ll contact you with alternatives.
International Delivery Information
We’re proud to ship Disney magic worldwide! However, please note:
- We currently cannot ship to certain remote areas and parts of Asia (contact us if you’re unsure about your location)
- Customers are responsible for any customs fees, taxes, or import duties (these vary by country)
- Delivery estimates may be extended during peak seasons or due to local customs processing
- All packages include the required customs documentation
Tracking Your Order
Once your order ships, you’ll receive an email with tracking information. Here’s what to expect:
- DHL/FedEx: Detailed tracking with delivery notifications
- EMS: Basic tracking that may show fewer updates until delivery
If you have any questions about your package’s status, our friendly customer service team at [email protected] is always happy to help!
Returns & Exchanges
We want you to be completely happy with your Disney treasures! If anything isn’t perfect:
- Returns are accepted within 15 days of delivery
- Items must be in original, unopened condition with all packaging
- Contact us first at [email protected] for return authorization
- Customers are responsible for return shipping costs unless the item was incorrect or damaged
💖 Our Delivery Guarantee: We stand behind every item we ship. If your order arrives damaged or incorrect, we’ll make it right with a replacement or refund (including return shipping if needed).
Holiday Shipping Notes
During peak seasons (especially November-December), please allow extra processing and delivery time. We recommend:
- Ordering by December 10th for standard Christmas delivery (varies by destination)
- Considering expedited shipping for last-minute gifts
- Checking our website for updated holiday shipping deadlines